We’re building a better energy supplier. Actually, it’s more than that: we’re redesigning the energy supplier from the ground up – for this unique and transformative moment in time.
That takes work. And we need feedback on that work. So we’re looking for beta testers – an exclusive group of early customers to join us while we make sure everything runs smoothly. During this period, we’ll be testing our systems and checking all is in place.
Here are the basics of beta-testing with us
- When supplying your energy, we guarantee you will always have power
- There will always be someone to help you
- Our website will look good, but our emails will be basic
- Your comments and feedback will shape what we do in the future
And here are the essentials
- Call us on 0345 528 0195 if you need any help
- Or firstname.lastname@example.org if you prefer to email
- Dial 105 for electricity emergencies. Dial 0800 11 999 for gas emergencies.
We get into more detail below, but if you already know you want to come on this journey, get a quote now.
We’re automating back-end processes so our people can focus 100% on delivering what matters: great customer service, clean energy, real affordability, and helping those who need it.
The automation is built. The processes are mapped out. The only thing missing is input from real people, using our website and web portal as normal. Once our robots (or ‘Rebelots’, if you will) get used to how our customers use the system, we’re confident it will be the best in the business.
We’re developing customer experience that’s caring, thorough and easy to use. And we haven’t quite perfected it yet.
So until it’s rolled out in all its glory, we’ll have something more basic. In practice, that means things will be a little less slick on the design front. And emails might arrive a little slower than usual. But everything will be 100% personalised and accurate – and there will always be someone at the other end, ready to help.
Building something better
That last paragraph captures the nature of beta testing. Things will be a little slower and plainer to begin with. And there will probably be one or two things that look a bit off. But everything does work. And you get to shape something special: creating a better approach to energy, at a time when we need it the most.
Get a quote to become a beta tester now.