These are the critical early days for Rebel Energy. We’re building a business that has a strong moral compass, but crucially, also needs to be financially sustainable – because without that, we can’t deliver on the change we want to achieve.
So for the next month or so we might be a little quiet. We’re currently going through our latest funding round – looking to partner with investors that share our principles and are excited about what we want to do with Rebel Energy, and understand the full potential of the financial opportunity. Early conversations are going well, and we hope to be able to make some announcements soon, if you want to hear more about our investment round please drop us a line – at firstname.lastname@example.org.
As we talked about in our last blog, we’re also kicking off our recruitment process – looking for the right people to become Rebels. And we’re putting in place the technical infrastructure that we need to build a successful energy retailer – all whilst trying to reimagine processes and procedures to make our customers’ lives easier. It would be very easy to just follow what others had done here, but we’re questioning each of the stages – asking if it has to be that way – and seeking to improve the way that customers might get a quote for their energy and sign up with us. This for us is almost the most important stage.
We don’t want to be the same as everyone else – we want to change energy for the better and that means getting things right first time. We want to do away with processes that cause frustration for customers and eliminate the errors that energy companies are known for. Great customer service and experience will be key to ‘walking the talk’ and delivering on our values.